How can we help?
Billing and Payments
- What currencies do you accept?
Childrensalon currently accepts payment in:
- British Pound (GBP)
- U.S. Dollar (USD)
- Euro (EUR)
You can view the price of your items in different currencies by changing the currency at the top of our website.
For a list of all available currencies, please click here
Argentine Peso (ARS)
Australian Dollar (AUD)
Azerbaijani Manat (AZN)
Bahraini Dinar (BHD)
Brazilian Real (BRL)
Brunei Dollar (BND)
Canadian Dollar (CAD)
Chinese Yuan Renminbi (CNY)
Costa Rican Colón (CRC)
Danish Krone (DKK)
Egyptian Pound (EGP)
Euro (EUR)
Hong Kong Dollar (HKD)
Hungarian Forint (HUF)
Icelandic Króna (ISK)
Indian Rupee (INR)
Israeli New Sheqel (ILS)
Japanese Yen (JPY)
Kuwaiti Dinar (KWD)
Mexican Peso (MXN)
Netherlands Antillean Guilder (ANG)
New Zealand Dollar (NZD)
Norwegian Krone (NOK)
Omani Rial (OMR)
Qatari Riyal (QAR)
Russian Ruble (RUB)
Saudi Arabian Riyal (SAR)
Singapore Dollar (SGD)
South Africa Rand (ZAR)
South Korean Won (KRW)
Swedish Krona (SEK)
Swiss Franc (CHF)
UK Pounds (GBP)
US Dollar (USD)
United Arab Emirates Dirham (AED)Please note that the final price might be slightly different, depending on the conversion rate that your bank will apply when charging your card.
- What payment methods do you accept?
We currently accept most major credit and debit cards:
- American Express
- Visa
- Master Card
We also accept:
Applicable countries Important Notes PayPal All Apple Pay All Google Pay All WeChat China, Hong Kong Bank Transfers All Please contact us by Chat for more details. Returns can only be refunded to store credit. Payment on Delivery Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE
Click here to see applicable rules. Please contact us by Chat for more details.
- Max purchase value US Dollar $1800 and only be accepted in either the local currency or US Dollars.
- This service is provided only by Aramex and there is an extra charge of £5.00.
- Orders with a value equivalent to 1000 SAR will require a proof of ID prior to shipping for Saudi Arabia.
- In case of a return, we can only refund in store credit.
- Exchanges orders are not possible.
- Payment on Delivery orders cannot be combined.
- Payment on Delivery option will be removed from your account if you fail to collect your order or if you decide to cancel after the order has been dispatched.
- Not available for personalised products.
Please note we do not accept cheques or Western Union payments
- Can you give me more details on the PayPal ‘"Pay in 3’" option?
If you are using the PayPal Pay in 3 option, the financial agreement will be between PayPal and yourself (as a user). For further details and any payment queries, please contact PayPal directly or visit their website https://www.paypal.com/uk/webapps/mpp/paypal-payin3.
- What is a billing address?
Your billing name and address are the ones that you used when registering with your bank. You can find the details on your monthly credit card or bank statements.
As a security measure your bank needs this information to be entered correctly by you. When we process your order, and charge your card, your bank asks us to verify the address that your card is registered to in order to make sure it really is you. (This is instead of entering your PIN)
- What is the CVV and how do I find it?
The CVV (sometimes called the CVD or CVV2) is a feature to give you increased protection against credit card fraud online.
American Express
The CVV or Security Code is the last 4 numbers printed on the front of the card above the card account number.
Visa/Master Card
The CVV is the last 3 numbers printed on the signature strip on the back of the credit card.
We may need to contact you if the details you provided appear to be incorrect. This could slightly delay the dispatch of your order.
- Why is my card declined?
If your credit card has been declined it can be for a number of reasons:
- You have written a number wrong.
- You have written the date or security code (CVV) wrong.
- The name and address does not match the address the bank has on file for you.
- Your bank has refused it for security reasons.
- There are not enough funds to cover the payment.
If you contact your credit card provider or bank, they will tell you why they have declined it.
